Camera Connection Guide
- How to connect Wi-Fi camera to Yoosee app?
- Requirement for the router and settings of the phone
- Cannot locate /cannot connect “GW-“wifi
- How to do when there is a prompt”WiFi connect failed” in adding process?
- Where is the reset button/hole? How to reset the camera?
- Standalone mode without external network
- How to connect 4G camera to Yoosee app?
Alert Function
- How to deal with when you cannot receive the alert notifications?
- How to enable the alert mode?
- How to enable Alarm white light?
- Guide of alarm type and operations
The video playback can not be checked
- The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
- The monitoring goes black when checking video playback.
- There is no video recorded in memory card.
More Tips
- Download Yoosee
- How to share the camera to guest account?
- Instruction of Intelligent damon function
- There is no pictures in Intelligent Events function?
- Instruction function in real-time monitoring page
- Monitoring on PC
- How to connect the camera with NVR?
- How to modify the app login passowrd?
- How to update the firmware/app version?
- How to get better infrared vision?
- Introduction of Cloud intelligent Events
Failed to add camera
- How to reset the camera?
- No response after long press the reset button?
- Heard the voice tone “Device is online already” , but it shows the connection is failed.
- Failed to search the camera when connecting the device via “Fast networking”
- Use the wired connection but can not connect to the camera
- Failed to connect the camera after changing the router or WIFI password.
Alarm and push notification
Real-time monitoring
- How to deal with the message “Device is offline” for Wi-Fi camera?
- How to deal with the message “Network is busy”?
- How to deal with the real-time monitoring without image？
- How to deal with the real-time monitoring without sound？
- How to deal with when the camera don’t follow the gestures/commands to rotate?
- How to deal with when prompt” offline already” with 4G camera?
Memory Card Storage
- Where is the memory card slot?
- No record videos on memory card?
- There is prompt no memory card although you insert it?
- No record videos although Alarm record is enabled?
- How to download the memory card record videos?
- How long with the record video can be save?
- How to copy and play the record videos from the memory card to computer?
Cloud Storage
- Introduction of Event recording/24h recording plan
- How to download cloud record videos?
- How to locate the cloud video you downloaded?
- How to switch the cloud plan to another camera?
- There is no cloud videos although subscribed?
- To unsubscribe from the cloud service
- Notes on Automatic Renewal
- To change to another payment account or switch to another package
Account and Password
- Can not receive the verification code when registering Yoosee with phone number or email?
- How to change the APP log-in password
- How to set up the passwords after logging on through We-chat.
Monitor is unavailable
- The camera is offline
- The image is always loading when monitoring
- Monitoring is available in WiFi network but failed to work with mobile data.
- Failed to monitor after changing the router or WIFI password.