Preguntas frecuentes anteriores

Guía de conexión de la cámara

  1. ¿Cómo conectar la cámara Wi-Fi a la aplicación Yoosee?
  2. Requirement for the router and settings of the phone
  3. Cannot locate /cannot connect “GW-“wifi
  4. How to do when there is a prompt”WiFi connect failed” in adding process?
  5. Where is the reset button/hole? How to reset the camera?
  6. Standalone mode without external network
  7. How to connect 4G camera to Yoosee app?

Función de alerta

  1. How to deal with when you cannot receive the alert notifications?
  2. How to enable the alert mode?
  3. How to enable Alarm white light?
  4. Guide of alarm type and operations

No se puede comprobar la reproducción de vídeo

  1. The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
  2. The monitoring goes black when checking video playback.
  3. There is no video recorded in memory card.

Más consejos

  1. Download Yoosee
  2. How to share the camera to guest account?
  3. Instruction of Intelligent damon function
  4. There is no pictures in Intelligent Events function?
  5. Instruction function in real-time monitoring page
  6. Monitoring on PC
  7. How to connect the camera with NVR?
  8. How to modify the app login passowrd?
  9. How to update the firmware/app version?
  10. How to get better infrared vision?
  11. Introducción de eventos inteligentes en la nube

No se ha podido añadir la cámara

  1. How to reset the camera?
  2. No response after long press the reset button?
  3. Heard the voice tone “Device is online already” , but it shows the connection is failed.
  4. Failed to search the camera when connecting the device via “Fast networking”
  5. Use the wired connection but can not connect to the camera
  6. Failed to connect the camera after changing the router or WIFI password.

Alarma y notificación push

  1. Unable to bind a mailbox to get alarm notification
  2. The alarm picture on the message page cannot be displayed normally.
  3. No objects move in front of the camera, but get the motion alert?
  4. El buzón está vinculado, pero no se puede recibir el correo electrónico de alarma.

Control en tiempo real

  1. How to deal with the message “Device is offline” for Wi-Fi camera?
  2. How to deal with the message “Network is busy”?
  3. How to deal with the real-time monitoring without image?
  4. How to deal with the real-time monitoring without sound?
  5. How to deal with when the camera don’t follow the gestures/commands to rotate?
  6. How to deal with when prompt” offline already” with 4G camera?

Almacenamiento en tarjeta de memoria

  1. ¿Dónde está la ranura para tarjetas de memoria?
  2. No record videos on memory card?
  3. There is prompt no memory card although you insert it?
  4. No record videos although Alarm record is enabled?
  5. How to download the memory card record videos?
  6. How long with the record video can be save?
  7. How to copy and play the record videos from the memory card to computer?

Almacenamiento en la nube

  1. Introduction of Event recording/24h recording plan
  2. How to download cloud record videos?
  3. How to locate the cloud video you downloaded?
  4. How to switch the cloud plan to another camera?
  5. There is no cloud videos although subscribed?
  6. Para darse de baja del servicio en la nube
  7. Notas sobre la renovación automática
  8. To change to another payment account or switch to another package

Cuenta y contraseña

  1. Can not receive the verification code when registering Yoosee with phone number or email?
  2. How to change the APP log-in password
  3. How to set up the passwords after logging on through We-chat.

El monitor no está disponible

  1. The camera is offline
  2. The image is always loading when monitoring
  3. Monitoring is available in WiFi network but failed to work with mobile data.
  4. Failed to monitor after changing the router or WIFI password.

Otros problemas

  1. Al comprobar y actualizar el firmware, la actualización falló.
  2. ¿Cómo compartir vídeos con amigos?
  3. No se oye ningún sonido mientras el teléfono está monitorizando.
  4. El color de la pantalla de monitorización es anormal.
  5. Can not hear the sound from the camera speaker during audio talk.

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