FAQ precedenti

Guida al collegamento della telecamera

  1. Come collegare la telecamera Wi-Fi all'app Yoosee?
  2. Requirement for the router and settings of the phone
  3. Cannot locate /cannot connect “GW-“wifi
  4. How to do when there is a prompt”WiFi connect failed” in adding process?
  5. Where is the reset button/hole? How to reset the camera?
  6. Standalone mode without external network
  7. How to connect 4G camera to Yoosee app?

Funzione di allarme

  1. How to deal with when you cannot receive the alert notifications?
  2. How to enable the alert mode?
  3. Come attivare la luce bianca dell'allarme?
  4. Guida al tipo di allarme e alle operazioni

Non è possibile controllare la riproduzione video

  1. The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
  2. The monitoring goes black when checking video playback.
  3. There is no video recorded in memory card.

Altri suggerimenti

  1. Download Yoosee
  2. How to share the camera to guest account?
  3. Instruction of Intelligent damon function
  4. There is no pictures in Intelligent Events function?
  5. Instruction function in real-time monitoring page
  6. Monitoring on PC
  7. How to connect the camera with NVR?
  8. How to modify the app login passowrd?
  9. How to update the firmware/app version?
  10. Come migliorare la visione a infrarossi?
  11. Introduzione agli eventi intelligenti del cloud

Impossibile aggiungere la telecamera

  1. How to reset the camera?
  2. No response after long press the reset button?
  3. Heard the voice tone “Device is online already” , but it shows the connection is failed.
  4. Failed to search the camera when connecting the device via “Fast networking”
  5. Use the wired connection but can not connect to the camera
  6. Failed to connect the camera after changing the router or WIFI password.

Allarme e notifica push

  1. Impossibile collegare una casella di posta elettronica per ricevere una notifica di allarme
  2. L'immagine dell'allarme nella pagina dei messaggi non può essere visualizzata normalmente.
  3. Nessun oggetto si muove davanti alla telecamera, ma viene emesso un allarme di movimento?
  4. The mailbox is bound, but the alarm email cannot be received.

Monitoraggio in tempo reale

  1. How to deal with the message “Device is offline” for Wi-Fi camera?
  2. How to deal with the message “Network is busy”?
  3. How to deal with the real-time monitoring without image?
  4. How to deal with the real-time monitoring without sound?
  5. How to deal with when the camera don’t follow the gestures/commands to rotate?
  6. How to deal with when prompt” offline already” with 4G camera?

Memorizzazione della scheda di memoria

  1. Where is the memory card slot?
  2. No record videos on memory card?
  3. There is prompt no memory card although you insert it?
  4. No record videos although Alarm record is enabled?
  5. Come scaricare i video registrati sulla scheda di memoria?
  6. Per quanto tempo è possibile salvare il video?
  7. Come copiare e riprodurre i video registrati dalla scheda di memoria al computer?

Archiviazione in cloud

  1. Introduction of Event recording/24h recording plan
  2. How to download cloud record videos?
  3. How to locate the cloud video you downloaded?
  4. How to switch the cloud plan to another camera?
  5. There is no cloud videos although subscribed?
  6. To unsubscribe from the cloud service
  7. Notes on Automatic Renewal
  8. To change to another payment account or switch to another package

Account e password

  1. Can not receive the verification code when registering Yoosee with phone number or email?
  2. How to change the APP log-in password
  3. How to set up the passwords after logging on through We-chat.

Il monitor non è disponibile

  1. The camera is offline
  2. The image is always loading when monitoring
  3. Monitoring is available in WiFi network but failed to work with mobile data.
  4. Failed to monitor after changing the router or WIFI password.

Altri problemi

  1. When checking and updating the firmware, the update failed.
  2. How to share video with friends?
  3. No sound can be heard while the phone is monitoring.
  4. Il colore della schermata di monitoraggio è anomalo.
  5. Non si sente il suono dell'altoparlante della telecamera durante la conversazione audio.

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