1. Click “my traffic” to check the card is working normally; you need to recharge if it prompts the plan to expire or without traffic.
If clicking “my traffic” prompts “do not supported to query” (external data card), please try to ask the carrier to verify the data is working
2. If there is no problem with the data card, check the accessories
a. If there is a memory card, power off the camera, take out the memory card, and power it on; if it is normal after taking the memory card out, there is a probability that the memory card is abnormal and affects the function of the camera. It is suggested that another memory card be removed or changed to check again.
b. Verify the power adapter is abnormal. If there is a power supply of the same specification, replace it to have a check.
3. If the device still shows offline after checking the above steps, please reset the device and add to the yoosee app again.