Heard the voice tone “Device is online already” , but it shows the connection is failed.

(1)Restart the router and mobile, reset the device, and re-add.

(2)Confirm the WIFI can be connected to the Internet stably.

Confirmation method: after connecting to WiFi, open the website with the 4G network turned off. Ensure that you can surf online normally.

(3)Change the internet and re-add the camera.

If there is no other WIFI to change, use the mobile hot spot as the router, reset the device, and then re-add.

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