FAQ précédentes

Guide de connexion de l'appareil photo

  1. Comment connecter une caméra Wi-Fi à l'application Yoosee ?
  2. Requirement for the router and settings of the phone
  3. Cannot locate /cannot connect “GW-“wifi
  4. How to do when there is a prompt”WiFi connect failed” in adding process?
  5. Where is the reset button/hole? How to reset the camera?
  6. Standalone mode without external network
  7. How to connect 4G camera to Yoosee app?

Fonction d'alerte

  1. How to deal with when you cannot receive the alert notifications?
  2. How to enable the alert mode?
  3. How to enable Alarm white light?
  4. Guide of alarm type and operations

La lecture vidéo ne peut pas être vérifiée

  1. The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
  2. The monitoring goes black when checking video playback.
  3. There is no video recorded in memory card.

Plus de conseils

  1. Download Yoosee
  2. How to share the camera to guest account?
  3. Instruction of Intelligent damon function
  4. There is no pictures in Intelligent Events function?
  5. Instruction function in real-time monitoring page
  6. Monitoring on PC
  7. How to connect the camera with NVR?
  8. How to modify the app login passowrd?
  9. How to update the firmware/app version?
  10. Comment améliorer la vision infrarouge ?
  11. Introduction des événements intelligents dans les nuages

Échec de l'ajout d'une caméra

  1. How to reset the camera?
  2. No response after long press the reset button?
  3. Heard the voice tone “Device is online already” , but it shows the connection is failed.
  4. Échec de la recherche de l'appareil photo lors de la connexion de l'appareil via un "réseau rapide".
  5. Utiliser la connexion filaire mais ne pas pouvoir se connecter à l'appareil photo
  6. Échec de la connexion de l'appareil photo après avoir changé le mot de passe du routeur ou du WIFI.

Alarme et notification push

  1. Unable to bind a mailbox to get alarm notification
  2. The alarm picture on the message page cannot be displayed normally.
  3. No objects move in front of the camera, but get the motion alert?
  4. The mailbox is bound, but the alarm email cannot be received.

Contrôle en temps réel

  1. How to deal with the message “Device is offline” for Wi-Fi camera?
  2. How to deal with the message “Network is busy”?
  3. How to deal with the real-time monitoring without image？
  4. How to deal with the real-time monitoring without sound？
  5. How to deal with when the camera don’t follow the gestures/commands to rotate?
  6. How to deal with when prompt” offline already” with 4G camera?

Stockage sur carte mémoire

  1. Where is the memory card slot?
  2. No record videos on memory card?
  3. Il n'y a pas de carte mémoire bien que vous l'insériez ?
  4. Pas d'enregistrement de vidéos alors que l'enregistrement d'alarme est activé ?
  5. Comment télécharger les vidéos enregistrées sur la carte mémoire ?
  6. How long with the record video can be save?
  7. How to copy and play the record videos from the memory card to computer?

Stockage en nuage

  1. Introduction of Event recording/24h recording plan
  2. How to download cloud record videos?
  3. Comment localiser la vidéo sur le nuage que vous avez téléchargée ?
  4. Comment changer le plan cloud pour une autre caméra ?
  5. Il n'y a pas de vidéos dans le nuage bien que l'on soit abonné ?
  6. Pour se désabonner du service en nuage
  7. Notes sur le renouvellement automatique
  8. Pour changer de compte de paiement ou passer à un autre forfait

Compte et mot de passe

  1. Can not receive the verification code when registering Yoosee with phone number or email?
  2. How to change the APP log-in password
  3. How to set up the passwords after logging on through We-chat.

Le moniteur n'est pas disponible

  1. The camera is offline
  2. The image is always loading when monitoring
  3. Monitoring is available in WiFi network but failed to work with mobile data.
  4. Failed to monitor after changing the router or WIFI password.

Autres problèmes

  1. When checking and updating the firmware, the update failed.
  2. How to share video with friends?
  3. No sound can be heard while the phone is monitoring.
  4. The color of the manitoring screen is abnormal.
  5. Can not hear the sound from the camera speaker during audio talk.

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