（1）Confirm the camera firmware of the APP is the latest version.
How to confirm firmware version: open the app, click “settings,” slide to the app bottom, click “Firmware update,” and confirm whether it is the latest version.
（2）Remove the memory card, power off and restart the camera (No need to reset), and confirm whether the video display can be loaded.
（3）If the problem still exists, reset the camera and re-add.
（4）Use the WIFI to connect the camera and bring the camera close to the router or change to a Wired connection.
（5）If the problem still exists, please contact the seller to return to the factory for repair.