Domande e risposte su Yoosee App(2024)

Adding a device

  1. How to connect another network to the camera?
  2. There is no 2.4G frquency band?
  3. How to connect the camera by remotely?
  4. Do I need to re-add the camera after changing my phone number?
  5. Come riavviare il dispositivo?
  6. Un router 5G può collegarsi alla telecamera?
  7. Cosa fare se il reset della fotocamera non risponde?
  8. Come aggiungere una telecamera utilizzando una connessione cablata?
  9. Qual è la password di accesso/la password iniziale?
  10. Come cambiare l'account primario?
  11. Se il dispositivo perde l'alimentazione, si ricollega automaticamente dopo essere stato ricollegato?
  12. È possibile aggiungere nuovamente la fotocamera dopo la cancellazione?
  13. What to do if the confguration fails to load?
  14. What to do if devices aren’t displayed during “Wired Connection” setup?
  15. How to modify the lP address of a camera?
  16. Come collegare la telecamera Wi-Fi all'app Yoosee?
  17. Requirement for the router and settings of the phone
  18. Cannot locate /cannot connect “GW-“wifi
  19. How to do when there is a prompt”WiFi connect failed” in adding process?
  20. Where is the reset button/hole? How to reset the camera?
  21. Enable Standalone mode without external network
  22. How to connect 4G camera to Yoosee app?

Events

  1. How to enable recording function on Events page?
  2. Why there is no records on Events page?

Cloud Video

  1. Can I view previous recordings with newly purchased cloud services?
  2. Come visualizzare le registrazioni di riproduzione su cloud?
  3. Cosa fare se la riproduzione del cloud è intermittente o non funziona?
  4. Can I retrieve purchased cloud service packages after account cancelation?
  5. What to do if “playback link failed” is prompted?
  6. How to download cloud record videos?
  7. How to locate the cloud video you downloaded?
  8. There is no cloud videos although subscribed?

Video Recording

  1. How to access the record videos from the memory card to computer?
  2. How to know the memory card remaining storage?
  3. Why there is different colors on playback progress bar?
  4. What to do when the memory card is full?
  5. Is it possible to delete cloud/card recordings?
  6. Why I can not access records on memory card?
  7. Where is the memory card slot?
  8. No record videos on memory card?
  9. There is prompt no memory card although you insert it?
  10. No record videos although Alarm record is enabled?
  11. Come scaricare i video registrati sulla scheda di memoria?
  12. Per quanto tempo è possibile salvare il video?

Alarm Function

  1. How to resolve slow response or lag in mobile tracking/panning?
  2. There is no alert notifcation on the phone?
  3. How to enable the alert mode?
  4. How to enable alert spotlight?
  5. How to set Scheduled alert(Guarding period)
  6. Come impostare il rilevamento del movimento?
  7. How to set Movement tracking?

Monitoring abnormalities

  1. How to share the camera to other users?
  2. How to delete the quest accounts?
  3. How to turn off monitoring?
  4. How much data does a 4G camera use for 10 minutes of monitoring?
  5. Can I use my own SIM card in 4G camera?
  6. How to set a frequently viewed location?
  7. How to resolve ‘Insuffcient Permissions’ during monitoring?
  8. What to do if the monitoring is lagging?
  9. How to enable multi-screen display?
  10. What to do if the memory card playback keeps showing “Loading”?
  11. What to do if the camera continuously beeps?
  12. La telecamera supporta l'audio bidirezionale?
  13. Why is there noise during two-way audio communication?
  14. How to increase the audio volume when monitoring with a mobile phone?
  15. Why it display night mode?
  16. Can the infrared light be turned off?
  17. How to improve the image quality?
  18. What to do if the monitoring screen is reversed?
  19. Why aren’t the infrared lights turning on?
  20. What to do if the camera’s daytime image has abnormal colors?
  21. How to adjust the camera’s color?
  22. How to deal with the message“Device is offline” for Wi-Fi camera?
  23. How to deal with the message “Network is busy”?
  24. How to deal with the real-time monitoring without image?
  25. How to deal with the real-time monitoring without sound?
  26. How to deal with when the camera don’t follow the gestures/commands to rotate?
  27. How to deal with the message “Device is offine” for 4G camera?

Cloud Service

  1. How to subscribe cloud service?
  2. How to know it is a automatic renewal cloud plan?
  3. Can a cloud package use for multiple cameras?
  4. How to cancel the cloud plan?
  5. When does the renewal take effect after payment?
  6. What to do if cloud storage becomes ineffectiye?
  7. How to switch to full-day recording?
  8. How to check the purchased cloud service packages?
  9. Introduction of Event recording/24h recording package
  10. How to switch the cloud plan to another camera?

Other Problems

  1. How to fnd the camera ID?
  2. Download Yoosee
  3. Does the camera support built-in battery work?
  4. How to connect the camera to TV?
  5. How to access camera on computer?
  6. How to connect the camera with NVR?
  7. Is the camera waterproof?
  8. How to modify the app login passowrd?
  9. What should l do if the camera is damaged during the warranty period?
  10. How to provide app log?
  11. How to update app version?
  12. How to update the frmware version?
  13. Why l cannot log in my account to Yoosee app?
  14. How to cancel an account?
  15. What to do if there is an error when attempting to bind/register an email?
  16. How to change the login password in the app?
  17. Not receiving verifcation code when registering with a phone number?
  18. What to do if frmware update fails?
  19. How many cameras can be supported for monitoring on a computer?
  20. Why does the computer monitor display a black screen while the mobile monitor is normal?
  21. How change the language on the app?
  22. How to remove advertisements?
  23. Come utilizzare la modalità standalone per il monitoraggio con una telecamera Wi-Fi?
Torna in alto