Adding a device
- How to connect another network to the camera?
- There is no 2.4G frquency band?
- How to connect the camera by remotely?
- Do I need to re-add the camera after changing my phone number?
- How to restart the device?
- Can a 5G router connect to the camera?
- What to do if the camera reset does not respond?
- How to add a camera using a wired connection?
- What is the login password/initial password?
- How to change the primary account?
- If the device loses power, will it automatically reconnect after being plugged in again?
- Can the camera be re-added after deletion?
- What to do if the confguration fails to load?
- What to do if devices aren’t displayed during “Wired Connection” setup?
- How to modify the lP address of a camera?
- Comment connecter une caméra Wi-Fi à l'application Yoosee ?
- Requirement for the router and settings of the phone
- Cannot locate /cannot connect “GW-“wifi
- How to do when there is a prompt”WiFi connect failed” in adding process?
- Where is the reset button/hole? How to reset the camera?
- Enable Standalone mode without external network
- How to connect 4G camera to Yoosee app?
Events
Cloud Video
- Can I view previous recordings with newly purchased cloud services?
- How to view cloud playback recordings?
- What to do if cloud playback is intermittent or not working?
- Can I retrieve purchased cloud service packages after account cancelation?
- What to do if “playback link failed” is prompted?
- How to download cloud record videos?
- Comment localiser la vidéo sur le nuage que vous avez téléchargée ?
- Il n'y a pas de vidéos dans le nuage bien que l'on soit abonné ?
Video Recording
- How to access the record videos from the memory card to computer?
- How to know the memory card remaining storage?
- Why there is different colors on playback progress bar?
- What to do when the memory card is full?
- Is it possible to delete cloud/card recordings?
- Why I can not access records on memory card?
- Where is the memory card slot?
- No record videos on memory card?
- Il n'y a pas de carte mémoire bien que vous l'insériez ?
- Pas d'enregistrement de vidéos alors que l'enregistrement d'alarme est activé ?
- Comment télécharger les vidéos enregistrées sur la carte mémoire ?
- How long with the record video can be save?
Alarm Function
Monitoring abnormalities
- How to share the camera to other users?
- How to delete the quest accounts?
- How to turn off monitoring?
- How much data does a 4G camera use for 10 minutes of monitoring?
- Can I use my own SIM card in 4G camera?
- How to set a frequently viewed location?
- How to resolve ‘Insuffcient Permissions’ during monitoring?
- What to do if the monitoring is lagging?
- How to enable multi-screen display?
- What to do if the memory card playback keeps showing “Loading”?
- What to do if the camera continuously beeps?
- Does the camera support two-way audio?
- Why is there noise during two-way audio communication?
- How to increase the audio volume when monitoring with a mobile phone?
- Why it display night mode?
- Can the infrared light be turned off?
- How to improve the image quality?
- What to do if the monitoring screen is reversed?
- Why aren’t the infrared lights turning on?
- What to do if the camera’s daytime image has abnormal colors?
- How to adjust the camera’s color?
- How to deal with the message“Device is offline” for Wi-Fi camera?
- How to deal with the message “Network is busy”?
- How to deal with the real-time monitoring without image?
- How to deal with the real-time monitoring without sound?
- How to deal with when the camera don’t follow the gestures/commands to rotate?
- How to deal with the message “Device is offine” for 4G camera?
Cloud Service
- Comment souscrire à un service de cloud computing ?
- How to know it is a automatic renewal cloud plan?
- Can a cloud package use for multiple cameras?
- How to cancel the cloud plan?
- When does the renewal take effect after payment?
- What to do if cloud storage becomes ineffectiye?
- How to switch to full-day recording?
- How to check the purchased cloud service packages?
- Introduction of Event recording/24h recording package
- Comment changer le plan cloud pour une autre caméra ?
Other Problems
- How to fnd the camera ID?
- Download Yoosee
- L'appareil photo est-il doté d'une batterie intégrée ?
- Comment connecter l'appareil photo à la télévision ?
- How to access camera on computer?
- How to connect the camera with NVR?
- Is the camera waterproof?
- How to modify the app login passowrd?
- What should l do if the camera is damaged during the warranty period?
- How to provide app log?
- How to update app version?
- How to update the frmware version?
- Why l cannot log in my account to Yoosee app?
- Comment résilier un compte ?
- Que faire en cas d'erreur lors de la tentative de liaison/enregistrement d'un courriel ?
- Comment modifier le mot de passe de connexion dans l'application ?
- Not receiving verifcation code when registering with a phone number?
- What to do if frmware update fails?
- Combien de caméras peuvent être prises en charge pour la surveillance sur un ordinateur ?
- Why does the computer monitor display a black screen while the mobile monitor is normal?
- How change the language on the app?
- Comment supprimer les publicités ?
- How to use the standalone mode for monitoring with a Wi-Fi camera?