Perguntas frequentes sobre a aplicação Yoosee (2024)

Adding a device

  1. How to connect another network to the camera?
  2. There is no 2.4G frquency band?
  3. How to connect the camera by remotely?
  4. Do I need to re-add the camera after changing my phone number?
  5. How to restart the device?
  6. Can a 5G router connect to the camera?
  7. O que fazer se a reposição da câmara não responder?
  8. How to add a camera using a wired connection?
  9. What is the login password/initial password?
  10. How to change the primary account?
  11. If the device loses power, will it automatically reconnect after being plugged in again?
  12. Can the camera be re-added after deletion?
  13. What to do if the confguration fails to load?
  14. What to do if devices aren’t displayed during “Wired Connection” setup?
  15. How to modify the lP address of a camera?
  16. Como ligar a câmara Wi-Fi à aplicação Yoosee?
  17. Requisitos para o router e definições do telemóvel
  18. Não é possível localizar /não é possível ligar o "GW-"wifi
  19. Como proceder quando surge a mensagem "Falha na ligação WiFi" no processo de adição?
  20. Onde se encontra o botão/furo de reinicialização? Como reiniciar a câmara?
  21. Enable Standalone mode without external network
  22. Como ligar a câmara 4G à aplicação Yoosee?

Events

  1. How to enable recording function on Events page?
  2. Why there is no records on Events page?

Cloud Video

  1. Can I view previous recordings with newly purchased cloud services?
  2. Como ver as gravações de reprodução na nuvem?
  3. O que fazer se a reprodução na nuvem for intermitente ou não estiver a funcionar?
  4. Can I retrieve purchased cloud service packages after account cancelation?
  5. What to do if “playback link failed” is prompted?
  6. How to download cloud record videos?
  7. How to locate the cloud video you downloaded?
  8. There is no cloud videos although subscribed?

Gravação de vídeo

  1. How to access the record videos from the memory card to computer?
  2. How to know the memory card remaining storage?
  3. Why there is different colors on playback progress bar?
  4. What to do when the memory card is full?
  5. Is it possible to delete cloud/card recordings?
  6. Why I can not access records on memory card?
  7. Where is the memory card slot?
  8. No record videos on memory card?
  9. There is prompt no memory card although you insert it?
  10. No record videos although Alarm record is enabled?
  11. How to download the memory card record videos?
  12. Durante quanto tempo é que o vídeo gravado pode ser guardado?

Função de alarme

  1. How to resolve slow response or lag in mobile tracking/panning?
  2. There is no alert notifcation on the phone?
  3. How to enable the alert mode?
  4. How to enable alert spotlight?
  5. How to set Scheduled alert(Guarding period)
  6. How to set motion detection?
  7. How to set Movement tracking?

Monitoring abnormalities

  1. Como partilhar a câmara com outros utilizadores?
  2. How to delete the quest accounts?
  3. Como desativar a monitorização?
  4. Quantos dados utiliza uma câmara 4G para 10 minutos de monitorização?
  5. Can I use my own SIM card in 4G camera?
  6. Como definir uma localização frequentemente visualizada?
  7. How to resolve ‘Insuffcient Permissions’ during monitoring?
  8. What to do if the monitoring is lagging?
  9. How to enable multi-screen display?
  10. What to do if the memory card playback keeps showing “Loading”?
  11. What to do if the camera continuously beeps?
  12. Does the camera support two-way audio?
  13. Why is there noise during two-way audio communication?
  14. How to increase the audio volume when monitoring with a mobile phone?
  15. Porque é que apresenta o modo noturno?
  16. A luz infravermelha pode ser desligada?
  17. Como melhorar a qualidade da imagem?
  18. What to do if the monitoring screen is reversed?
  19. Why aren’t the infrared lights turning on?
  20. What to do if the camera’s daytime image has abnormal colors?
  21. Como ajustar a cor da câmara?
  22. How to deal with the message“Device is offline” for Wi-Fi camera?
  23. Como lidar com a mensagem "A rede está ocupada"?
  24. How to deal with the real-time monitoring without image?
  25. How to deal with the real-time monitoring without sound?
  26. How to deal with when the camera don’t follow the gestures/commands to rotate?
  27. How to deal with the message “Device is offine” for 4G camera?

Cloud Service

  1. How to subscribe cloud service?
  2. How to know it is a automatic renewal cloud plan?
  3. Can a cloud package use for multiple cameras?
  4. How to cancel the cloud plan?
  5. When does the renewal take effect after payment?
  6. What to do if cloud storage becomes ineffectiye?
  7. How to switch to full-day recording?
  8. How to check the purchased cloud service packages?
  9. Introduction of Event recording/24h recording package
  10. How to switch the cloud plan to another camera?

Other Problems

  1. How to fnd the camera ID?
  2. Descarregar o Yoosee
  3. Does the camera support built-in battery work?
  4. How to connect the camera to TV?
  5. How to access camera on computer?
  6. Como ligar a câmara ao NVR?
  7. Is the camera waterproof?
  8. Como modificar a palavra-passe de início de sessão da aplicação?
  9. What should l do if the camera is damaged during the warranty period?
  10. How to provide app log?
  11. How to update app version?
  12. How to update the frmware version?
  13. Why l cannot log in my account to Yoosee app?
  14. How to cancel an account?
  15. What to do if there is an error when attempting to bind/register an email?
  16. How to change the login password in the app?
  17. Not receiving verifcation code when registering with a phone number?
  18. What to do if frmware update fails?
  19. Quantas câmaras podem ser suportadas para monitorização num computador?
  20. Why does the computer monitor display a black screen while the mobile monitor is normal?
  21. Como alterar o idioma da aplicação?
  22. Como remover anúncios?
  23. Como utilizar o modo autónomo para monitorização com uma câmara Wi-Fi?
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