關於 Yoosee 應用程式的常見問題(2024)

Adding a device

  1. How to connect another network to the camera?
  2. There is no 2.4G frquency band?
  3. How to connect the camera by remotely?
  4. Do I need to re-add the camera after changing my phone number?
  5. How to restart the device?
  6. Can a 5G router connect to the camera?
  7. What to do if the camera reset does not respond?
  8. How to add a camera using a wired connection?
  9. What is the login password/initial password?
  10. How to change the primary account?
  11. If the device loses power, will it automatically reconnect after being plugged in again?
  12. Can the camera be re-added after deletion?
  13. What to do if the confguration fails to load?
  14. What to do if devices aren’t displayed during “Wired Connection” setup?
  15. How to modify the lP address of a camera?
  16. 如何連接 Wi-Fi 攝影機至 Yoosee 應用程式？
  17. 對路由器和手機設定的要求
  18. 無法定位 / 無法連接 "GW-"wifi
  19. 在新增過程中出現 「WiFi 連線失敗 」的提示時該如何處理？
  20. 重設按鈕/孔在哪裡？如何重設相機？
  21. Enable Standalone mode without external network
  22. 如何將 4G 攝影機連接到 Yoosee 應用程式？

Events

  1. How to enable recording function on Events page?
  2. Why there is no records on Events page?

Cloud Video

  1. Can I view previous recordings with newly purchased cloud services?
  2. 如何檢視雲端播放錄影？
  3. 如果雲端播放時斷時續或無法運作，該怎麼辦？
  4. Can I retrieve purchased cloud service packages after account cancelation?
  5. What to do if “playback link failed” is prompted?
  6. 如何下載雲端錄影？
  7. 如何找到您下載的雲端視訊？
  8. 雖然訂閱了，但沒有雲端影片？

Video Recording

  1. How to access the record videos from the memory card to computer?
  2. How to know the memory card remaining storage?
  3. Why there is different colors on playback progress bar?
  4. What to do when the memory card is full?
  5. Is it possible to delete cloud/card recordings?
  6. Why I can not access records on memory card?
  7. 記憶卡插槽在哪裡？
  8. 記憶卡無法錄製影片？
  9. 插入記憶卡後，提示沒有記憶卡？
  10. 已啟用警報錄影，但沒有錄影？
  11. 如何下載記憶卡錄製的影片？
  12. 錄製的影片可以儲存多久？

Alarm Function

  1. How to resolve slow response or lag in mobile tracking/panning?
  2. There is no alert notifcation on the phone?
  3. 如何啟用警示模式？
  4. How to enable alert spotlight?
  5. How to set Scheduled alert(Guarding period)
  6. How to set motion detection?
  7. How to set Movement tracking?

Monitoring abnormalities

  1. How to share the camera to other users?
  2. How to delete the quest accounts?
  3. How to turn off monitoring?
  4. How much data does a 4G camera use for 10 minutes of monitoring?
  5. Can I use my own SIM card in 4G camera?
  6. How to set a frequently viewed location?
  7. How to resolve ‘Insuffcient Permissions’ during monitoring?
  8. What to do if the monitoring is lagging?
  9. How to enable multi-screen display?
  10. What to do if the memory card playback keeps showing “Loading”?
  11. What to do if the camera continuously beeps?
  12. Does the camera support two-way audio?
  13. Why is there noise during two-way audio communication?
  14. How to increase the audio volume when monitoring with a mobile phone?
  15. Why it display night mode?
  16. Can the infrared light be turned off?
  17. How to improve the image quality?
  18. What to do if the monitoring screen is reversed?
  19. Why aren’t the infrared lights turning on?
  20. What to do if the camera’s daytime image has abnormal colors?
  21. How to adjust the camera’s color?
  22. How to deal with the message“Device is offline” for Wi-Fi camera?
  23. 如何處理訊息「網路繁忙」？
  24. How to deal with the real-time monitoring without image?
  25. How to deal with the real-time monitoring without sound?
  26. 如何處理攝影機不跟隨手勢/指令旋轉的情況？
  27. How to deal with the message “Device is offine” for 4G camera?

Cloud Service

  1. 如何訂閱雲端服務？
  2. How to know it is a automatic renewal cloud plan?
  3. Can a cloud package use for multiple cameras?
  4. How to cancel the cloud plan?
  5. When does the renewal take effect after payment?
  6. What to do if cloud storage becomes ineffectiye?
  7. How to switch to full-day recording?
  8. How to check the purchased cloud service packages?
  9. Introduction of Event recording/24h recording package
  10. 如何將雲端方案切換到其他攝影機？

Other Problems

  1. How to fnd the camera ID?
  2. 下載 Yoosee
  3. Does the camera support built-in battery work?
  4. How to connect the camera to TV?
  5. How to access camera on computer?
  6. 如何將攝影機連接至 NVR？
  7. Is the camera waterproof?
  8. 如何修改應用程式登入密碼？
  9. What should l do if the camera is damaged during the warranty period?
  10. How to provide app log?
  11. How to update app version?
  12. How to update the frmware version?
  13. Why l cannot log in my account to Yoosee app?
  14. How to cancel an account?
  15. What to do if there is an error when attempting to bind/register an email?
  16. How to change the login password in the app?
  17. Not receiving verifcation code when registering with a phone number?
  18. What to do if frmware update fails?
  19. 一台電腦可以支援多少台攝影機進行監控？
  20. Why does the computer monitor display a black screen while the mobile monitor is normal?
  21. How change the language on the app?
  22. How to remove advertisements?
  23. How to use the standalone mode for monitoring with a Wi-Fi camera?
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