Adding a device
- How to connect another network to the camera?
- There is no 2.4G frquency band?
- How to connect the camera by remotely?
- Do I need to re-add the camera after changing my phone number?
- How to restart the device?
- Can a 5G router connect to the camera?
- What to do if the camera reset does not respond?
- How to add a camera using a wired connection?
- ¿Cuál es la contraseña de acceso/contraseña inicial?
- ¿Cómo cambiar la cuenta principal?
- Si el aparato se queda sin corriente, ¿se vuelve a conectar automáticamente después de enchufarlo de nuevo?
- ¿Se puede volver a añadir la cámara después de borrarla?
- What to do if the confguration fails to load?
- What to do if devices aren’t displayed during “Wired Connection” setup?
- How to modify the lP address of a camera?
- ¿Cómo conectar la cámara Wi-Fi a la aplicación Yoosee?
- Requirement for the router and settings of the phone
- Cannot locate /cannot connect “GW-“wifi
- How to do when there is a prompt”WiFi connect failed” in adding process?
- Where is the reset button/hole? How to reset the camera?
- Enable Standalone mode without external network
- How to connect 4G camera to Yoosee app?
Events
Cloud Video
- Can I view previous recordings with newly purchased cloud services?
- How to view cloud playback recordings?
- What to do if cloud playback is intermittent or not working?
- Can I retrieve purchased cloud service packages after account cancelation?
- What to do if “playback link failed” is prompted?
- How to download cloud record videos?
- How to locate the cloud video you downloaded?
- There is no cloud videos although subscribed?
Video Recording
- How to access the record videos from the memory card to computer?
- How to know the memory card remaining storage?
- Why there is different colors on playback progress bar?
- ¿Qué hacer cuando la tarjeta de memoria está llena?
- ¿Es posible borrar las grabaciones de la nube/tarjeta?
- ¿Por qué no puedo acceder a los registros de la tarjeta de memoria?
- ¿Dónde está la ranura para tarjetas de memoria?
- No record videos on memory card?
- There is prompt no memory card although you insert it?
- No record videos although Alarm record is enabled?
- How to download the memory card record videos?
- How long with the record video can be save?
Alarm Function
- ¿Cómo resolver la lentitud de respuesta o el retardo en el seguimiento/paneo móvil?
- There is no alert notifcation on the phone?
- How to enable the alert mode?
- ¿Cómo activar el foco de alerta?
- Cómo configurar una alerta programada (periodo de vigilancia)
- ¿Cómo configurar la detección de movimiento?
- How to set Movement tracking?
Monitoring abnormalities
- How to share the camera to other users?
- How to delete the quest accounts?
- How to turn off monitoring?
- How much data does a 4G camera use for 10 minutes of monitoring?
- Can I use my own SIM card in 4G camera?
- How to set a frequently viewed location?
- How to resolve ‘Insuffcient Permissions’ during monitoring?
- What to do if the monitoring is lagging?
- How to enable multi-screen display?
- What to do if the memory card playback keeps showing “Loading”?
- What to do if the camera continuously beeps?
- ¿La cámara admite audio bidireccional?
- ¿Por qué hay ruido durante la comunicación de audio bidireccional?
- How to increase the audio volume when monitoring with a mobile phone?
- Why it display night mode?
- Can the infrared light be turned off?
- How to improve the image quality?
- What to do if the monitoring screen is reversed?
- Why aren’t the infrared lights turning on?
- What to do if the camera’s daytime image has abnormal colors?
- ¿Cómo ajustar el color de la cámara?
- How to deal with the message“Device is offline” for Wi-Fi camera?
- How to deal with the message “Network is busy”?
- How to deal with the real-time monitoring without image?
- How to deal with the real-time monitoring without sound?
- How to deal with when the camera don’t follow the gestures/commands to rotate?
- How to deal with the message “Device is offine” for 4G camera?
Cloud Service
- ¿Cómo suscribirse a un servicio en la nube?
- How to know it is a automatic renewal cloud plan?
- Can a cloud package use for multiple cameras?
- How to cancel the cloud plan?
- When does the renewal take effect after payment?
- What to do if cloud storage becomes ineffectiye?
- How to switch to full-day recording?
- How to check the purchased cloud service packages?
- Introduction of Event recording/24h recording package
- How to switch the cloud plan to another camera?
Other Problems
- How to fnd the camera ID?
- Download Yoosee
- Does the camera support built-in battery work?
- ¿Cómo conectar la cámara al televisor?
- How to access camera on computer?
- How to connect the camera with NVR?
- ¿Es la cámara resistente al agua?
- How to modify the app login passowrd?
- What should l do if the camera is damaged during the warranty period?
- How to provide app log?
- ¿Cómo actualizar la versión de la aplicación?
- How to update the frmware version?
- Why l cannot log in my account to Yoosee app?
- How to cancel an account?
- What to do if there is an error when attempting to bind/register an email?
- How to change the login password in the app?
- Not receiving verifcation code when registering with a phone number?
- What to do if frmware update fails?
- How many cameras can be supported for monitoring on a computer?
- Why does the computer monitor display a black screen while the mobile monitor is normal?
- ¿Cómo se cambia el idioma de la aplicación?
- How to remove advertisements?
- How to use the standalone mode for monitoring with a Wi-Fi camera?