关于 Yoosee 应用程序的常见问题（2024）

Adding a device

  1. How to connect another network to the camera?
  2. There is no 2.4G frquency band?
  3. How to connect the camera by remotely?
  4. Do I need to re-add the camera after changing my phone number?
  5. How to restart the device?
  6. Can a 5G router connect to the camera?
  7. What to do if the camera reset does not respond?
  8. How to add a camera using a wired connection?
  9. What is the login password/initial password?
  10. How to change the primary account?
  11. If the device loses power, will it automatically reconnect after being plugged in again?
  12. Can the camera be re-added after deletion?
  13. What to do if the confguration fails to load?
  14. What to do if devices aren’t displayed during “Wired Connection” setup?
  15. How to modify the lP address of a camera?
  16. 如何将 Wi-Fi 摄像头连接到 Yoosee 应用程序？
  17. 对路由器和手机设置的要求
  18. 无法定位/无法连接 "GW-"无线网络
  19. 添加过程中出现 "WiFi 连接失败 "提示时该怎么办？
  20. 重置按钮/孔在哪里？如何重置相机？
  21. Enable Standalone mode without external network
  22. 如何将 4G 摄像头连接到 Yoosee 应用程序？

Events

  1. How to enable recording function on Events page?
  2. Why there is no records on Events page?

Cloud Video

  1. Can I view previous recordings with newly purchased cloud services?
  2. How to view cloud playback recordings?
  3. What to do if cloud playback is intermittent or not working?
  4. Can I retrieve purchased cloud service packages after account cancelation?
  5. What to do if “playback link failed” is prompted?
  6. 如何下载云录像？
  7. 如何找到您下载的云视频？
  8. 虽然订阅了，但没有云视频？

Video Recording

  1. How to access the record videos from the memory card to computer?
  2. How to know the memory card remaining storage?
  3. Why there is different colors on playback progress bar?
  4. What to do when the memory card is full?
  5. Is it possible to delete cloud/card recordings?
  6. Why I can not access records on memory card?
  7. 存储卡插槽在哪里？
  8. 存储卡上没有视频记录？
  9. 虽然插入了存储卡，但提示没有存储卡？
  10. 警报记录已启用，但没有记录视频？
  11. 如何下载存储卡录制的视频？
  12. 录制的视频可以保存多长时间？

Alarm Function

  1. How to resolve slow response or lag in mobile tracking/panning?
  2. There is no alert notifcation on the phone?
  3. 如何启用警报模式？
  4. How to enable alert spotlight?
  5. How to set Scheduled alert(Guarding period)
  6. How to set motion detection?
  7. How to set Movement tracking?

Monitoring abnormalities

  1. How to share the camera to other users?
  2. How to delete the quest accounts?
  3. How to turn off monitoring?
  4. How much data does a 4G camera use for 10 minutes of monitoring?
  5. Can I use my own SIM card in 4G camera?
  6. How to set a frequently viewed location?
  7. How to resolve ‘Insuffcient Permissions’ during monitoring?
  8. What to do if the monitoring is lagging?
  9. How to enable multi-screen display?
  10. What to do if the memory card playback keeps showing “Loading”?
  11. What to do if the camera continuously beeps?
  12. Does the camera support two-way audio?
  13. Why is there noise during two-way audio communication?
  14. How to increase the audio volume when monitoring with a mobile phone?
  15. Why it display night mode?
  16. Can the infrared light be turned off?
  17. How to improve the image quality?
  18. What to do if the monitoring screen is reversed?
  19. Why aren’t the infrared lights turning on?
  20. What to do if the camera’s daytime image has abnormal colors?
  21. How to adjust the camera’s color?
  22. How to deal with the message“Device is offline” for Wi-Fi camera?
  23. 如何处理 "网络繁忙 "信息？
  24. How to deal with the real-time monitoring without image?
  25. How to deal with the real-time monitoring without sound?
  26. 如何处理摄像头不按手势/命令旋转的情况？
  27. How to deal with the message “Device is offine” for 4G camera?

Cloud Service

  1. 如何订购云服务？
  2. How to know it is a automatic renewal cloud plan?
  3. Can a cloud package use for multiple cameras?
  4. How to cancel the cloud plan?
  5. When does the renewal take effect after payment?
  6. What to do if cloud storage becomes ineffectiye?
  7. How to switch to full-day recording?
  8. How to check the purchased cloud service packages?
  9. Introduction of Event recording/24h recording package
  10. 如何将云计划切换到另一台摄像机？

Other Problems

  1. How to fnd the camera ID?
  2. 下载 Yoosee
  3. Does the camera support built-in battery work?
  4. How to connect the camera to TV?
  5. How to access camera on computer?
  6. 如何将摄像机与 NVR 连接？
  7. Is the camera waterproof?
  8. 如何修改应用程序登录密码？
  9. What should l do if the camera is damaged during the warranty period?
  10. How to provide app log?
  11. How to update app version?
  12. How to update the frmware version?
  13. Why l cannot log in my account to Yoosee app?
  14. How to cancel an account?
  15. What to do if there is an error when attempting to bind/register an email?
  16. How to change the login password in the app?
  17. Not receiving verifcation code when registering with a phone number?
  18. What to do if frmware update fails?
  19. How many cameras can be supported for monitoring on a computer?
  20. Why does the computer monitor display a black screen while the mobile monitor is normal?
  21. How change the language on the app?
  22. How to remove advertisements?
  23. How to use the standalone mode for monitoring with a Wi-Fi camera?
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