Adding a device
- How to connect another network to the camera?
- There is no 2.4G frquency band?
- How to connect the camera by remotely?
- Do I need to re-add the camera after changing my phone number?
- How to restart the device?
- Can a 5G router connect to the camera?
- What to do if the camera reset does not respond?
- How to add a camera using a wired connection?
- What is the login password/initial password?
- How to change the primary account?
- If the device loses power, will it automatically reconnect after being plugged in again?
- Can the camera be re-added after deletion?
- What to do if the confguration fails to load?
- What to do if devices aren’t displayed during “Wired Connection” setup?
- How to modify the lP address of a camera?
- Wi-Fi 카메라를 Yoosee 앱에 연결하는 방법은 무엇인가요?
- 라우터 및 휴대폰 설정에 대한 요구 사항
- "GW-"Wi-Fi를 찾을 수 없음/연결할 수 없음
- 추가 과정에서 "WiFi 연결에 실패했습니다"라는 메시지가 표시되면 어떻게 해야 하나요?
- 재설정 버튼/구멍은 어디에 있나요? 카메라를 재설정하는 방법은 무엇인가요?
- Enable Standalone mode without external network
- 4G 카메라를 Yoosee 앱에 연결하는 방법은 무엇인가요?
Events
Cloud Video
- Can I view previous recordings with newly purchased cloud services?
- How to view cloud playback recordings?
- What to do if cloud playback is intermittent or not working?
- Can I retrieve purchased cloud service packages after account cancelation?
- What to do if “playback link failed” is prompted?
- 클라우드 녹화 동영상을 다운로드하는 방법은 무엇인가요?
- 다운로드한 클라우드 동영상을 어떻게 찾나요?
- 구독했지만 클라우드 동영상이 없나요?
Video Recording
- How to access the record videos from the memory card to computer?
- How to know the memory card remaining storage?
- Why there is different colors on playback progress bar?
- What to do when the memory card is full?
- Is it possible to delete cloud/card recordings?
- Why I can not access records on memory card?
- 메모리 카드 슬롯은 어디에 있나요?
- 메모리 카드에 동영상을 녹화할 수 없나요?
- 메모리 카드를 삽입했는데도 메모리 카드가 없다는 메시지가 표시되나요?
- 알람 녹화가 활성화되어 있는데 동영상 녹화가 안 되나요?
- 메모리 카드 녹화 동영상을 다운로드하는 방법은 무엇인가요?
- 녹화 영상은 얼마나 오래 저장할 수 있나요?
Alarm Function
Monitoring abnormalities
- How to share the camera to other users?
- How to delete the quest accounts?
- How to turn off monitoring?
- How much data does a 4G camera use for 10 minutes of monitoring?
- Can I use my own SIM card in 4G camera?
- How to set a frequently viewed location?
- How to resolve ‘Insuffcient Permissions’ during monitoring?
- What to do if the monitoring is lagging?
- How to enable multi-screen display?
- What to do if the memory card playback keeps showing “Loading”?
- What to do if the camera continuously beeps?
- Does the camera support two-way audio?
- Why is there noise during two-way audio communication?
- How to increase the audio volume when monitoring with a mobile phone?
- Why it display night mode?
- Can the infrared light be turned off?
- How to improve the image quality?
- What to do if the monitoring screen is reversed?
- Why aren’t the infrared lights turning on?
- What to do if the camera’s daytime image has abnormal colors?
- How to adjust the camera’s color?
- How to deal with the message“Device is offline” for Wi-Fi camera?
- "네트워크가 사용 중입니다"라는 메시지가 표시되면 어떻게 대처하나요?
- How to deal with the real-time monitoring without image?
- How to deal with the real-time monitoring without sound?
- 카메라가 제스처/회전 명령을 따르지 않을 때 어떻게 대처하나요?
- How to deal with the message “Device is offine” for 4G camera?
Cloud Service
- How to subscribe cloud service?
- How to know it is a automatic renewal cloud plan?
- Can a cloud package use for multiple cameras?
- How to cancel the cloud plan?
- When does the renewal take effect after payment?
- What to do if cloud storage becomes ineffectiye?
- How to switch to full-day recording?
- How to check the purchased cloud service packages?
- Introduction of Event recording/24h recording package
- 클라우드 요금제를 다른 카메라로 전환하는 방법은 무엇인가요?
Other Problems
- How to fnd the camera ID?
- Yoosee 다운로드
- Does the camera support built-in battery work?
- How to connect the camera to TV?
- How to access camera on computer?
- 카메라와 NVR을 어떻게 연결하나요?
- Is the camera waterproof?
- 앱 로그인 비밀번호를 수정하는 방법은 무엇인가요?
- What should l do if the camera is damaged during the warranty period?
- How to provide app log?
- How to update app version?
- How to update the frmware version?
- Why l cannot log in my account to Yoosee app?
- How to cancel an account?
- What to do if there is an error when attempting to bind/register an email?
- How to change the login password in the app?
- Not receiving verifcation code when registering with a phone number?
- What to do if frmware update fails?
- How many cameras can be supported for monitoring on a computer?
- Why does the computer monitor display a black screen while the mobile monitor is normal?
- How change the language on the app?
- How to remove advertisements?
- How to use the standalone mode for monitoring with a Wi-Fi camera?