1. Unable to Find the “GW_AP_xxx” Network
After resetting the camera, you should see the “GW_AP_xxx” network appear in your Wi-Fi settings. If you cannot locate the “GW_AP_xxx” network, please follow the steps below to resolve the issue.
- Turn off the camera and remove the sd card.
- Power the camera back on and press the reset button for more than 3 seconds until you hear a prompt sound.
- If the hotspot still doesn’t appear after multiple attempts, please contact the camera seller for further assistance.
2. Unable to Connect to the “GW_AP_xxx” Network
This issue often occurs when the “GW_AP_xxx” network is connected directly to the camera instead of your router’s Wi-Fi. The “GW_AP_xxx” network is a pairing signal for the camera and does not provide internet access.
- In your phone’s Wi-Fi settings, forget the “GW” network and try reconnecting.
- Restart your phone, or try using a different phone. Also, try resetting the camera and attempt the connection again.
Notes：
- The “GW_AP_xxx” network is generated by the camera itself and does not have internet access. It is used exclusively for adding the camera.
- Do not rename your home Wi-Fi network to something similar to “GW_AP_xxx,” as this will interfere with the camera-adding process.