By following steps below, you should be able to resolve most issues with adding your Yoosee camera to the Yoosee app.
1. Check and Reset your Wi-Fi Password
- Double-check the Wi-Fi password and make sure it’s entered correctly. You can use the eye icon next to the password field to verify.
- Delete the saved Wi-Fi network on your phone and reconnect.
2. Restart Your Router
- Unplug your router, wait a few seconds, and plug it back in. This can help refresh the connection and fix minor issues.
3. Check Wi-Fi Band Compatibility
- Ensure your phone is connected to a 2.4GHz Wi-Fi network or a dual-band Wi-Fi network (2.4GHz + 5GHz), as most Yoosee cameras only support this frequency.
- If you only have a router with a single Wi-Fi network, it’s likely that the router is actually a dual-band router.
4. Restart and Reset the Camera
- Power off your camera, then turn it back on. Press and hold the reset button for about 5 seconds until you hear a “Dudu” sound, indicating it has been reset.
- After the reset, check your phone’s Wi-Fi list for a hotspot named “GW_AP_XXXX” (this is the camera’s temporary Wi-Fi network).
- If the hotspot “GW_AP_XXXX” still doesn’t appear after reset many times, it could be a hardware problem. Please contact the seller for further assistance.
5. Disable Firewall
- Log into your router’s management settings and temporarily disable the firewall or anti-piggybacking features. This helps rule out interference that may block the connection.
6. Add a Secondary Router
- If you’re using a fiber modem and the Wi-Fi signal is weak or unstable, consider adding an external router for a more stable connection.
Notes:
- Ensure the camera is within range of your Wi-Fi network for the best signal.
- If you’re unsure about any of these steps, you can ask a tech-savvy friend or family member to assist you.