It is possible that the poor network status of the camera is causing the issue. Please follow the steps below to troubleshoot:
(1) Open the Yoosee app’s homepage and tap on the menu icon (three vertical dots “:”)in the top right corner.
(2)Go to “Settings” and scroll down to fno’Recording Settings”.
(3)Select “Cloud PlaybachVideo Quality” and set it to”Smooth Picture Priority.”
(4)Place the camera within 3-5 meters of the Wi-Fi router to ensure a clear Wi-Fi signal without obstacles like walls or floors in between.
(5)if it is a panoramic camera and there is no “Smooth Picture Priority” option, please go to “Settings”, then “Picture and Sound”, and adjust the picture quality to the lowest setting