Q1: How to Format an SD card
- Open the Yoosee App and tap the “⋮” icon in the upper right corner of the camera interface.
- Select Settings > Record Settings.
- Turn off the recording switch if there is and click on Format TF Card.
- Please back up important data before formatting, as this will delete all content.
Q2: SD Card Format Failed
1. The SD card always shows as “not formatted” in the software, and attempts to format it still result in “not formatted.”
2. Formatting the SD card results in an “operation failed” message.
3. The formatting appears successful, but the SD card shows no change in available memory, remaining the same as before formatting. Note: Some memory may be used due to pre-installed system files, reserved space for wear leveling, and file system metadata.
Troubleshooting Steps for SD Card Not Formatted
1. Check and ensure the SD card meets the required specifications.
2. Verify that the SD card is installed correctly and oriented properly.
3. Remove and reinsert the SD card, making sure the camera is powered off during the process.
4. Format the SD card to FAT32 using a PC, then reinsert it into the camera to see if it works.
5. If possible, test with another SD card that meets the specifications.
6. Ensure the camera’s firmware is up-to-date.
If the issue persists, please provide the following information and contact Support:
1. Briefly describe the problem. For example: The camera indicates that the SD card cannot be formatted.
2. Outline the troubleshooting steps you have already taken. For example: I have checked the SD card specifications and tested with a different SD card.
Q3: SD Card Can Not Detected
When you attempt to playback SD card recordings, you may see the message “No SD card detected” or “Not detected” on the camera’s Storage page. Additionally, the SD card might be recognized but display 0GB.
Troubleshooting Steps for Not Recognizing SD card
1. Verify that the SD card is installed correctly and oriented properly.
2. Ensure the SD card meets the required specifications.
3. Format the SD card to FAT 32 using a PC, then reinsert it into the camera to check if it functions.
4. If possible, test with another SD card that meets the specifications.
If the issue persists, please provide the following information and contact Support:
Briefly describe the problem. For example: The camera displays “SD card not detected.” Outline the troubleshooting steps you have already taken. For example: I have checked the SD card specifications and tested with a different SD card.