When your app shows ” Offline”, it may be due to one of the following reasons.
1. Power Supply Issues
- Change the Power Source:
Try using a different charger and cable to reconnect the camera. - Simplify Connections:
Avoid using extension cords or portable power supplies; connect directly to a power outlet. - Remove the Memory Card:
Temporarily take out the memory card to eliminate potential accessory interference.
2. Router Wi-Fi Settings
- Restart Device:
Disconnect and reconnect the power to both the router and the camera, and check after a moment. - Verify Wi-Fi Information:
Check if the Wi-Fi name and password have changed; reconfigure if necessary. - Check Advanced Settings:
Access the router gateway to see if there are restrictions on unauthorized connections or device limits. - Optimize Network Structure:
If using a modem-router combo, consider adding a secondary router to enhance connection quality. - Professional Support:
If you have further questions, contact your ISP’s technical staff for assistance.
3. Wi-Fi Signal Interference
- Optimize Location:
Ensure the router is placed away from metal objects and electronic devices to avoid signal interference. - Reduce Obstacles:
Try to maintain a direct line of sight between the camera and the router, avoiding walls if possible. - Adjust Channels:
Restart the router and attempt to change the Wi-Fi channel to reduce interference.
4. Software Version Update
- Upgrade Firmware:
Check the camera’s software version, and if updates are available, upgrade to the latest version.
5. Reset the Camera:
- Test Connection:
Try connecting the camera to a different Wi-Fi network or a mobile hotspot to see if it remains offline. - Check for Hotspots:
After resetting the camera, check for the “GW_AP_XXX” hotspot. If it doesn’t appear, there may be a hardware issue.