Add Device
How do you download the Yoosee mobile app?
Download
iPhone — Apple cell phone
Phone System Requirements:
iPhone: iOS 11.0 or later.
iPad: iPadOS 11.0 or later.
Method 1: Open the “App Store”, search for “Watch”, you can download and install it.
Method 2: Open your mobile browser and scan the QR code. Then, it will automatically jump to the download page of the “Yoosee” app; then, you can download and install it.
Android Phone (Mainland China)
Cell phone system version requirements: android/Android 5.0 or above.
Method 1: Search for “Yoosee” in the major application markets on your cell phone, and then you can download and install it.
Method 2: Open your cell phone browser, scan the QR code, and jump to download the APP.
Android phone (non-mainland China, need to install Google Play before operation)
System version requirement: android/Android 5.0 or above.
Method 1: Open Google Play and search “yoosee”; you can download and install.
Method 2: Open your mobile browser, scan the code to open googleplay to yoosee download page, you can download and install.
How do I reset? Where is the reset button?
1.Wait for the device to power on for 1~2 minutes, then long press the reset button for more than 3 seconds. If there is a reset hole, use a card pin/toothpick/paper clip to poke in and long press. After a successful reset, the camera will usually emit a “drop” or “reset successful” beep.
2, different cameras “reset button” location is not the same, generally labeled “RESET.” we recommend that you can lift the camera body or lens to find equipment with a tail line and the reset button in one of the tail lines with a cover. Please refer to the following pictures. If you still can’t find it, we suggest you consult the camera seller.
How to add a 4G camera?
How to add a 4G camera using the app
Please follow the steps below to add a 4G camera:
- After the camera is powered on, wait for 1~2 minutes, and you will hear a beep. If there is no beep, press and hold the reset key/reset button for more than 3 seconds until you hear a “beep” or “reset successful” prompt sound, and then a beep sound.
- After the device sends out “Please scan the QR code to add the device”, click the “+” button in the upper right corner of the App and select “Scan to add a device”.
- Scan the QR code on the camera body and wait for the addition to be completed.
Note:
- If you need to remove or insert the card, please turn off the power before operating (otherwise, the machine may be damaged);
- If you need to power it off and restart, please turn it off for one minute before powering it on (otherwise, you may not be able to connect to the Internet and prompt “initialization failed”).
What if the QR code on the 4G camera body is not clear?
You can use the following two methods to deal with it:
- If there is an Internet cable, plug in the Internet cable and add it using the “wired connection” method.
- If you have added the camera before, please follow the WeChat public account “yoosee”–“Product Support”–“Manual Customer Service” and click “Transfer to Manual”, and provide the camera ID or yoosee App account to the customer service.
How do you view the surveillance through a computer terminal/PC terminal?
Confirm the camera type.
There are currently two types of watchful cameras: a. Device ID is ten digits; b. The device ID is eight digits or below;
Check how many digits the device ID is through the camera label sticker;
Through the Yoosee APP, click on the three dots in the upper right corner of the device, enter the settings page, check the device ID;
Note: It is recommended to prioritize the cell phone “Yoosee” APP to add connected devices and then through the computer to use Oh!
Download and install
Device ID 10-digit and 8-digit ID, not common, do not share a common software, according to the number of device ID, please select the corresponding software to download and install.
Monitor Anomalies
What can I do if there is no sound from the camera during the intercom?
Please follow the steps below to check:
1, verify whether the camera speaker is normal: click the alarm status switch button in the “device list.” if the camera emits a beep, it means that the camera is normal; otherwise, please contact the seller to return to the factory for processing.
2、Please open your cell phone settings>open “Application Management”>open “Yoosee ‘App>open ’Permission Management”>check whether to open “Microphone.” Permission. If there’s still no sound, please try to restart your phone, uninstall the app, and reinstall it.
Hearing the little sound from the camera on your cell phone?
Please adjust the volume of the cell phone to the maximum can. The sound pickup range is within five meters, and it is normal that you can’t hear the sound or the sound is small at a long distance.
What should I do if the 4G camera displays “device offline”?
Please follow the steps below to check:
- Click “Traffic Query”/”My Traffic” to check whether the card status is normal. If it shows that the traffic package has expired or there is no remaining traffic, please select the required traffic package and recharge it before observing.
- If you click “Traffic Query” and it prompts “Query is not supported” (externally inserted traffic card), please also use other methods to check whether the status of the traffic card used is normal/there is sufficient remaining traffic.
If the traffic is sufficient, check the influence of accessories.
- If there is a memory card, first turn off the power of the camera device, remove the memory card, and observe. If it is normal after removal, it is likely that the abnormality of the memory card affects the function of the camera. It is recommended that the memory card be removed or replaced.
- The power adapter is abnormal. If there is a power supply of the same specification at home, replace it and observe. If it is normal after replacement, it is likely that the adapter is damaged and causes offline.
- If the device still shows offline after checking the above content, please reset the device and try to add the binding again.
Hearing the little sound from the camera on your cell phone?
Please adjust the volume of the cell phone to the maximum can. The sound pickup range is within five meters, and it is normal that you can’t hear the sound or the sound is small at a long distance.
How do you deal with sound but no image when monitoring?
1、Confirm that the version of the Yoosee App is the latest one: click “My-About-Version Update” on the App menu bar.
2、Confirm that the camera firmware has been upgraded to the latest version: Click “Device List – Settings – Firmware Upgrade” on the App.
3、Open the App homepage, click “┆” in the upper right corner of the device to enter Settings > Reboot the device.
4、Unplug the memory card of the camera, unplug the power supply, and then power on the camera after about 1-minute interval; if there is still sound but no image after restarting the camera, it may be an abnormal hardware failure of the camera machine, and it is recommended that you contact the seller of the camera to negotiate and deal with it.
How do you deal with the camera not turning?
If you can operate the direction rotation of the camera through the app before and currently click the direction wheel button, the camera will not respond.
1、Trouble you to reboot the device and then operate the device direction rotation through the app. Method: Open the app’s home page, click “┆” in the upper right corner of the device to enter Settings > Reboot the device. (If conditions allow, you can unplug the power of the camera device and then power on the camera after an interval of 1~2 minutes).
2、If you still can’t operate the direction rotation of the camera machine through the app after powering off and rebooting, it may be a hardware failure of the camera, so we suggest you contact the camera seller for negotiation.
Alarm Function
SmartGuard suddenly has no more picture alerts?
If there is no picture alert in SmartGuard, please check it in the following way:
- Make sure the alarm status icon at the bottom left corner of the camera card on the homepage is switched to “Alarm in progress”/“Alarm notification” status, and then walk around on the monitor to see if you can receive the message.
- Open the App home page, click “┆” in the upper right corner of the device to enter Settings, and then confirm the Smart Guard opening.
- Open the App homepage>Click “┆” on the upper right corner of the device to enter Settings> Intelligent Guard>Turn on Motion Tracking>Adjust the screen change to “High”.
If all the above contents have been checked, and there is still no new picture prompted by Intelligent Guardian, please provide the camera device ID to WeChat public number “Yoosee” – “product support” – “manual customer service “- – – to artificial contact customer service consulting.
What if the camera doesn’t alarm?
When you add a camera, the camera turns on motion detection by default and receives alarm messages. If there is no message, please follow the steps below to check:
1, enter the home page of the Yoosee App, and click on the device monitoring card “No Alarm” button to switch to the blue icon “Alert” or yellow icon “Alarm Notification.”
2、If you can’t receive the alarm message when you walk in front of the camera when you open the App, first confirm whether to turn on the alarm message receiving switch, whether to switch to “Alert”, whether to turn on the screen change and adjust it to the highest.
Instructions:
If you want to turn on the voice alarm, please do the following: Open the home page of the app, click “┆” in the upper right corner of the device to enter Settings> Intelligent Guardian> Turn on Voice Alarm.
How do you set someone passing by the bright white light?
Please set it according to the following way:
- Open the app’s home page and click “┆” in the upper right corner of the device to enter Settings > Intelligent Guardian > Alarm White Light.
- Set the alarm status of the device to “On Alert”/“Alarm Notification.” When the device is in night mode, it will turn on the white light when the alarm is triggered.
Note: The white alarm light only supports models with white light.
How do you set the camera alarm function?
Set up timed guarding.
Automatically switch to “Alert” at the start time and “No Alarm” at the end time. After manual switching, the state of manual switching will prevail.
Operation path: Open the app’s home page and click “┆” in the upper right corner of the device to enter Settings > Intelligent Guard > Setting Timed Guard Time.
Setting up motion tracking
Tracking and shooting when detecting the movement of objects
Operation path:
- Open the App homepage and click “┆” at the upper right corner of the device to enter Settings > Intelligent Guard > Motion Tracking.
- Open the App homepage and click “┆” at the upper right corner of the device to enter Settings > Intelligent Guard > Screen Change.
How to set an alarm for the camera?
After the camera is added to the mobile app, motion detection will be enabled by default, and alarm messages will be received.
Operation Path: Open the home page of Yoosee App – device list page, click the “No Alarm” button to switch to “On Alert”/“Alarm Notification”.
What should I do if I can’t receive alarm messages on my cell phone?
If you can’t receive the alarm message even if you open the App, you can check it in the following way:
1, open the App home page, verify whether the alarm icon in the lower-left corner of the camera in the device list has been switched to the state of “Alert”/“Alarm Notification,” and you need to turn on the alarm switch.
2、Check if the mobile tracking is on the operation path: open the App > click the device list to enter the monitoring screen > “┆” in the upper right corner to enter Settings > Intelligent Guardian > make sure the “mobile tracking” is on.
3、Make sure the message notification is on. Operation path: Open Yoosee App>Click the device list to enter the monitoring screen>Upper right corner “┆” to enter Settings>Intelligent Guardian>Make sure the “message notification” is on.
If you can receive the alarm message when you open the app but not when you close the app, you can check it in the following way:
- Go to the settings of the cell phone app and make sure that the “Watch” message privilege is enabled or not; please make sure that it is enabled.
2. Please try to log out and log in again.
Enable the messaging privileges in the following way:
Apple phone: In your phone settings, find the “Yoosee” app and turn on the “message notification” privilege.
Android phone: phone settings – message notification, find the “Yoosee” app, turn on the “Allow notification” privilege.
Instructions:
1、If some cell phones are set to not open the message push when locking the screen, you can’t receive the alarm message when locking the screen; if necessary, it is recommended to turn on the lock screen notification (different cell phone models, the specific operation steps have been set to prevail in the cell phone settings).
2、If you can’t receive the alarm message according to the above settings, open Yoosee App-My-Alarm reminder settings and instructions; refer to the page instructions to set up.
Memory Card Video Recording
I have turned on the “Alarm Function,” but there is no video recording.
If you select “All Day Recording/Manual Recording” for the video setting, the playback is normal. However, after setting “Alarm Recording,” there is no new video playback.
Please check and solve the problem according to the following methods:
- open the App home page, in the device list, make sure that the alarm icon in the lower left corner of the camera icon has been switched to “In Ring”/“Alarm Notification”.
- Open the App homepage, click “┆” in the upper right corner of the device to enter Settings > Smart Guard > Open > Screen Change > Switch the sensitivity to “High.”
If all the above operations have been adjusted, you can walk back and forth on the monitoring screen to see if you can trigger the camera alarm prompt. If there is an alarm, wait for 1~2 minutes, and then check the video playback through the App – “Playback” – “Card Playback.”
How to format a memory card?
How to do it: Open the homepage of the app and click “┆” at the top right corner of the device to enter Settings > Video Settings > Format Memory Card.
Instructions:
1、If formatting fails on the app, we suggest you format the memory card on your computer and choose “FAT32” as the file system.
2、When formatting 64G or 128G cards on the computer, there is no “FAT32 option”; you need to download a third-party tool, such as “Partition Assistant,” to format. If the card cannot be formatted or recognized on the computer, it is recommended to use a new card.
How long can the memory card save the video?
1. The device needs about 150M space to record 30 minutes, and the size of the video will change in different environments and models, subject to the actual situation. The memory card will reserve 800M space for video cycle storage.
For example, an 8G memory card, for example, 1024 * 8G-500M-800M = 6872M, has the actual space used for video recording, which is 6872M, which is about 22 hours of recording.
2, Yoosee camera can use 4G, 8G, 16G, 32G, 64G, 128G capacity memory card.
3、Some models support 256G (models that support exFat)
Description:
Subject to the actual monitoring environment of the camera and the actual packed file size, the above instructions are for reference only.
How do I download the card video?
The operation path of downloading card video:
1、Open the home page of the app>Click the device playback>Click the “camera” icon on the right side of the playback screen to record>Click the same icon again to end the recording.
2、Open the App home page>Click “My”>Click “Album”>Select the video you want>Save it to the album.
Inserting a memory card does not work?
Please operate as follows to deal with it:
1、Remove the memory card and re-insert it, making sure it is inserted in the right direction and completely.
2、Remove the memory card from the camera, use the card reader to insert it into the computer, and use the partition assistant to check whether it is normal. If the computer can not be read, it means that the memory card is abnormal; please replace the memory card inserted into the camera.
3, choose to replace a memory card; it is recommended to choose such as “SanDisk, Kingston” and other brands of memory cards, Fat32 format (some models also support exFAT), Class4 and above, the maximum 128GB.
Instructions:
There is no “FAT32” option when formatting 64G or 128G cards on your computer, so you need to download a third-party tool such as “Partition Assistant” to format the card. If the card cannot be formatted or recognized on the computer, it is recommended to use a new card.
What should I do if there is no video recording in the card playback?
- Open the app’s home page and click “┆” in the upper right corner of the device to enter Settings>Recording Settings>Full-time Recording Enable.
- Note: The first time you use the memory card, you’d better format it first. If the formatting fails in the APP, please use “Partition Assistant” to format it on your computer.
- Video recording will be packed once in 30 minutes; after turning on the video recording, please observe whether the video recording is normal after 30 minutes.
Where is the memory card slot located?
Different cameras have different “card slot” locations; you can check the camera body, lens, or equipment next to the location of the tail line, usually labeled “TF” card / “SD” card.
Instructions:
If you still can’t find it, please get in touch with your camcorder seller for advice.
What should I do if there is no video on the card playback?
Please do the following to troubleshoot:
1、Confirm that the video recording setting has been turned on. Operation path: Open the home page of the Yoosee App, click “┆” in the upper right corner of the device to enter Settings>Recording Settings>Open Full-time Recording.
Note: When you use the memory card for the first time, please format it through the app first. If the formatting fails in App, you can use “Partition Assistant” to format the card on your computer.
2、Video recording is packed once in 30 minutes; after turning on the video, please observe whether the video recording is normal after 30 minutes.
Cloud Storage
Can I watch the previous playback of the cloud storage I just purchased?
Cloud playback/cloud video needs to be opened after the cloud storage package, according to the effective time of the package, begins to be stored on the cloud server. Cloud playback/cloud video will not be saved if you do not have a cloud storage package.
How to purchase cloud services
There are several ways to purchase cloud services:
Open the App homepage, click “┆” in the upper right corner of the device to enter Settings > My Cloud Service > choose a package to purchase.
2、Open the App homepage, click “Smart Guardian,” and the interface will automatically pop up the notification of opening cloud service before purchasing.
3、Open the home page of the app, click “My” interface, click Cloud storage service, and purchase.
Note: When you purchase the package, you can choose whether or not to automatically purchase the cloud service:
You can choose whether or not to renew the subscription automatically when you purchase the package.
What should I do if my cloud recording is intermittent/unable to be viewed?
If you are using the “Full Time Recording” package, and when you view the “Cloud Playback,” the video recording is not continuous, it may be due to the poor status of the camera network. We suggest you do it in the following way:
- Open the home page of the app, click “┆” in the upper right corner of the device to enter Settings > Recording Settings > scroll down to find “Recording Settings > Cloud Playback Picture Quality > set it to ‘Recording Smooth Priority.’
2. Place the camera within 3-5 meters of the Wi-Fi router and try to keep it in an area where the Wi-Fi signal is smooth, avoiding walls and floors.
Description:
If it is a panoramic camera, there is no “Smooth Priority” option. Go to Settings – Picture & Sound and turn the picture quality to the lowest.
What if no recordings are generated after purchasing cloud storage?
Please troubleshoot as follows:
1, Confirm whether the smart guard switch is on.
- Whether the time zone (“+8” for China) and time are correct.
3、Motion detection switch is on or not.
4、Switch to alert, turn on the alarm message reception, and can you receive the alarm message?
5、Check whether the firmware has been updated; if so, update it first.
If there is still no cloud playback video after trying all the above operations, please provide the camera device ID to WeChat public number “yoosee” – “product support” – “manual customer service “—Transfer manual contact customer service consulting.
How do you transfer the cloud storage package?
After rebinding the camera, enter the “Cloud Storage” page, click “Transfer Package” on the bottom left of the page, and then transfer the previously purchased package to the rebound camera.
If you need to transfer the cloud storage package from camera A to camera B, click “Transfer” at the bottom left of the page:
In the “Device List,” delete and unbind camera A.
Tap “Cloud Storage” of camera B to enter the page and click “Transfer Package” to complete the cloud storage transfer.
Note: Cloud storage cannot be transferred across accounts:
Cloud storage cannot be transferred across accounts, only between different cameras in the same account, and there is no limit to the number of transfers.
How to cancel cloud storage auto-renewal?
1, open the App, click on “Cloud Storage” – “Automatic Renewal” – “Renewal Management” – close the “Automatic Renewal. Turn off the “Auto-renewal” switch and complete the operation according to the prompts.
2、If the camera has been deleted, please select the corresponding processing method according to the cloud storage payment platform:
WeChat: Log in to the WeChat account where you made the payment at that time, click “Me” > “Services” > “Wallet” > “Payment Settings “> “Auto Renewal” > “Automatic Monthly Subscription for Cloud Storage” > click “Close Charging Service.”
Alipay: Login to the Alipay account where you made the payment at that time, click “My” > “Settings” > “Payment Settings” > “Confidential Payment/Automatic Deduction “> “Shenzhen Zhiduo Dolphin IOT Technology Co., Ltd. automatic renewal” > click “close service”, according to the prompts to complete the operation can be.
How to download cloud playback videos?
When viewing cloud playback, click the “Camera” icon on the right side of the playback screen to record, and in the time scale bar, you can select the video you need to download. Click the bottom right corner to confirm the download. After the download is completed, save it to the App “Album”/Mobile Phone Album.
The downloaded cloud playback is placed in the same path as your cell phone:
1、Apple phone needs to open the “Photo Album” privilege of Watchdog.
2、Android cell phone in the “file management” to view, path: cell phone file management/gwellvideorec/(user ID number)/(camera ID number).
Description:
Cloud playback can download video for up to 10 minutes each time.
What is the difference between “Dynamic Cloud Storage” and “Full-time Cloud Storage” packages?
Dynamic video cards mean checking the screen changes, turning on the recording, stopping recording when there is no change in the screen, and the maximum recording time of each segment of the event is not more than 3 minutes.
All-day recording card means: when the device is online (powered on and networked), continuous recording for 24 hours.
Other issues
How do you change the App login password?
1、How to operate: Click “My” > Avatar or Nickname > Click “Change Login Password” > Follow the instructions to change your password.
2、If you are using a WeChat account to log in, “My” – avatar or nickname – click – click on “My Phone” or “My Email”, and set the login password according to the operation prompts.
3、If you forget your App login password, you can tap “Forgot Password” in the login interface and set a new password according to the prompts.
How to upgrade the App software version/camera firmware version?
First, how to upgrade the version of Yoosee App:
Method 1: Open the app. In the bottom right corner of “My” and “About,” click “Version Update.”
Method 2: Search “Yoosee” software through the cell phone’s application market/App store and update the software version.
Second, how to upgrade the camera firmware version:
Open the App home page > tap “┆” in the upper right corner of the device to enter Settings > tap Header Image Information > Firmware Version Update.
Instructions:
The operation upgrade update takes 3-5 minutes, during which time please do not manually disconnect the power/disconnect the network and do not operate the camera.
How do I record video on my computer?
There are three ways to record video:
1、When you are monitoring, right-click the video window and click record.
2、When you are monitoring, right-click the device list on the left side and select “Record All”.
3、If you need to turn on the video automatically every time you monitor, enter CMS settings and turn on the “Turn on video automatically when monitoring” switch.
There are two ways to playback:
1、Click the playback button on the top of CMS, on the left side, select “Local Video File” for the video file type, and check the “Open All” checkbox or the checkbox in front of a certain camera name at the bottom to play it.
2、Open the CMS playback interface and drag the video file from Explorer to the CMS playback window.
How do you deal with the black screen of computer monitoring but normal monitoring on a cell phone?
Click the Setup button on top of CMS, set the parameters, and switch the rendering mode to “GDI.”
How to view the device ID
There are ways to view the device ID:
1, on the body of the device: general camera body has a QR code sticker, there will be 6-10 digit ID, the number is the device ID.
2. Yoosee inside the App: open the home page of Yoosee App > click the device list “︙” to enter the settings interface > you can view the device ID.
How to check/recharge 4G traffic?
Open the yoosee App and click the “Traffic Recharge”/ “My Traffic” button on the device list page.
Why is it black and white at night?
Problems that may occur with the device at night:
1, the camera in the daytime for the color mode, the night presents a black and white picture mode, is the normal state.
2, if the black screen is completely invisible, the reason may be that the daytime color screen is not switched over; please try to power off the device to restart it to see if it is restored.
3. fuzzy to see, to determine whether the lens is dirty, or whether there is a light reflection of the object, and available alcohol to wipe and avoid reflecting objects.
